If there are no internet appointments available with your preferred GP this means either he or she is on annual leave, or that all the available internet slots with your preferred GP have been already taken.
There are only a certain number of internet bookable slots available every day, so that those patients who do not have access to the internet are not disadvantaged and still have equal access to the doctors at the surgery. If you want to see a particular GP and no internet slots are available, please phone the surgery in the morning as you are still more than likely to be able to get an appointment on the day to see him or her.
You can download the User Guide to Online Appointments here
If you do not wish to use the online appointments system, please call at reception or telephone, we are open from 08:00 - 18:30.
We operate an Advanced Access Appointment System and all surgeries are by appointment only on the same day you wish to be seen. We can also offer a limited number of pre-booked appointments up to one month in advance.
It is also possible to book next day appointments online. This service is available from 07:30 on the day in question.
After you arrive at the surgery, if you do not need to speak directly with a receptionist you can use our 'self check-in' touch screen system to log your arrival. We also have a patient call display system to inform you when it is time for you to be seen.
We would like to stress that appointments are for one person and usually one problem only. Please do not try to squeeze other people in with you.
GP Extended Hours
We have pre-bookable extended hours surgeries as listed below:
- Monday (Margaret McKeon and Dr Sanford) until 19:45
- Tuesday (Dr Bell) until 19:45
- Thursday (Dr Clarke) until 19:45
Some examinations that patients have to undergo can cause embarrassment and anxiety, and patients may prefer to have someone else present.
Following guidance from all the professional bodies, we offer and encourage the use of chaperones in appropriate situations. You may decline the offer of a chaperone although in some circumstances the doctor may feel that a third person should be present and will discuss this with you if the need arises.
We respect however you decide.
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
A rash or temperature does not prevent patients coming to the surgery and will not endanger others. Simply tell the receptionist on arrival at the surgery.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancelling or changing an appointment
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.
If you need help when we are closed
Click here for information about out-of-hours arrangements and other local services available.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.