Our telephone lines open from 08:00.

We offer extended hours surgeries listed below which are pre-bookable:

• Monday (Margaret McKeon and Dr Sanford) until 7.45pm
• Tuesday (Dr Bell) until 7.45 pm
• Thursday (Dr Clarke) until 7.45 pm

NHS 111 is a new service to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. It replaces NHS Direct and is the new number to dial for out of hours care.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way (during opening hours).

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

We are fortunate to have minor injuries units at both Uckfield and Crowborough Community Hospitals.  Open 08:00 – 20:00 7 days a week, these units are staffed by senior, experienced and specially trained nurses.

There is also an X-ray service at Uckfield Community Hospital which operates 7 days a week.

If you have an illness that is not life threatening, contact the surgery first if possible. You can still call outside of normal surgery hours, but you will usually be directed to the out of hours service. The out of hours period is 18:30 to 08:00 on weekdays, and all day at weekends and bank holidays.

You can also call NHS Direct on 0845 4647. They can give you advice or direct you to the best local service to treat your injury. Alternatively, use the symptoms checker to assess your symptoms online and receive personalised advice on the best action to take. 

If your injury is not serious, you can get help from a minor injuries unit (MIU), rather than going to an A&E department. This will allow A&E staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.